Frequently Asked Questions

1 - General
2 - Bookings & Payments
3 - Travel Experience
4 - Preparation & Requirements
5 - Safety & Policies

1 - General

Only +18 years old.
Between 8-14 depending on the destination and experience selected.
We offer destinations in Spain, Italy, France, Indonesia, Philippines… but everyday we are working on bringing you more and more destinations every day!
No, flights are not included, you will have to book and manage your flights yourself.
We would love to manage the flights but due to the uncertain nature of flight we don’t want to warrant something that may not be true or may affect your trip and experience.
Nonetheless we will try to help you as much as we can to assist in your whole trip and give you as much information and insight as we can!

Select the destination and dates that you want, and pay the booking deposit.
Once you have booked the trip, we will reach out when we have confirmed the trip. From that moment you will have one week to pay the rest of your trip.
Yes as mentioned earlier when you book a trip you pay a deposit, this deposit can be transferred to other trips if you contact us
We offer you a wide variety of payment methods, we are working on bringing even more…
Apple Pay, Klarna, Link, Visa, Mastercard, American Express, Discovery, Diners Club, JCB, Union Pay, Carte Bleu
Yes, with Klarna you can pay in instalments!
You can take a look at our Cancelation and Refund Policy in the Terms and Conditions

Yes!
We organise the whole trip but you have the freedom to do whatever you want*, if you don’t feel like participating in an activity or else, you are free to refuse.
*Always following the Terms & Conditions to ensure conviviality among all participants
Depending on each trip, take a look on the trip page, we always disclose what’s included in the trip! Or if you have any questions, contact us!
If both you and your roommate agree, and the coordinator agrees, yes!
Talk with the coordinator, they will find a solution!
Yes, on all trips there is coordinator, that will assist you and manage any aspect of the trip

Depends on the destination, your nationality, the countries where you have been recently…
We recommend you to search information on what you need and stay informed of any change that may occur.
In Manuia we always try to make your trip smooth and easy to manage, that’s why we will try to inform you of changes in our destinations.
Depends on the destination… It’s not the same packing for Bali or for Laponia…
We highly encourage you to get travel insurance, if you contact us we can arrange that for you!
Depends, in Manuia we like to explore, to hike, even some monuments or regions are physically demanding, but don’t worry there are no marathons in our trips, only one or two hikes.
Yes, for now our age groups are:
20-30, 25-35
We are working on amplifying our age groups

Travel may involve visiting remote or developing regions, where medical care may not be easily accessible and medical facilities may not meet the standards of those found in your home country. The condition of medical facilities in the countries you may visit on your Tour varies and Manuia Travel makes no representations and gives no warranties in relation to the availability or standard of medical facilities in those regions.
Our Coordinators will assist in what they can, but they are not medical professionals or may or may not possess medical certificates of any kind.
We are always working on having our Coordinators prepared for various emergency situations, but we are not responsible to provide medical assistance of any kind.
Yes, you will join a group of strangers and will share memories and stories with them.
Yes, you will join a group of strangers and will share memories and stories with them.

If you have any questions or you feel unsure about something, don’t hesitate to contact us!